Inspire Days 2019

Inspire Days 2019

September 9 - 11, 2019

Grand Hyatt San Antonio 600 East Market Street San Antonio, TX 78205 United States

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Meet us there

Grand Hyatt San Antonio 600 East Market Street San Antonio, TX 78205 United States

About Inspire Days

Chris Hartigan
Chief Solutions Officer, CXM

We are pleased to invite our partners, customers and future customers to the first ever, 2019 Global Inspire Days User Conference that will bring together solution experts, business and IT leaders from diverse industries for inspiring keynotes, thought leadership strategy discussions and technical breakout sessions.

Whether you are a developer, architect or executive in your organization, you will find some valuable and inspiring content.

Quadient, the award-winning leader in Customer Communications Management (CCM), helps companies deliver meaningful interactions with current and future customers. Quadient supports thousands of clients and partners worldwide in the financial services, insurance, healthcare and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

I look forward to seeing you at the Inspire Days.

Sincerely,


Chris Hartigan

 

Why should you attend?

 


Today's customers are informed and in charge of the experiences they receive. They expect companies to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers expect the brands they do business with to proactively anticipate their needs, and provide self-service options that go far beyond a simple FAQ page. In order to meet these expectations, customer experience professionals must reflect upon the disruption, changes and trends that are affecting businesses today such as:

  • Customer experience is being shaped by omni-channel, mobile, and millennials
  • Customer Intelligence & Analytics
  • Internet of Things is placing much more importance on self-service
  • Augmented Reality is another form of digital disruption

Inspire Days offers technology updates, shared customer experiences and best practices to help you deliver on your key projects, including: improved customer engagement, successful digital transformation, and efficient cross-channel strategy.

 

 

Speakers

Henri Dura
Henri Dura
Chief Solution Officer - Neopost
Christian Hartigan
Christian Hartigan
Chief Solutions Officer, CXM - Quadient
Avi Greenfield
Avi Greenfield
Senior Director of Product Development - Quadient
Aaron Pressley
Aaron Pressley
Sr. Solution Architect - Quadient
Aimee Sziklai
Aimee Sziklai
Vice President, Global Health Business Services Leader - Capgemini
Ali Bathews
Ali Bathews
Head of Correspondence Solutions - British Gas
Alin Mihalcea
Alin Mihalcea
Director, National Programming & Development - DATA Communications Management
Ammar Alwahab
Ammar Alwahab
Sr. Professional Services Consultant - Quadient
andi-dominguez
Andi Dominguez
Product Marketing Manager - Quadient
Andres Vela Vargas
Andres Vela Vargas
Solution Architect - Quadient
Andrew Stevens
Andrew Stevens
Product Marketing Manager - Quadient
Brian Cox
Brian Cox
Sr. Dir - Software Development & BCS Architecture - RR Donnelley
Brian Phelps
Brian Phelps
Partner and Alliance Manager - Quadient
Bruce Foster
Bruce Foster
Sr. Solution Architect - Quadient
Cathy-Gates
Cathy Gates, EDP
Senior Technical Trainer - Quadient
Charles Hatch
Charles Hatch
Director, Enterprise Customer Success - Quadient
Chris Theodore
Chris Theodore
Sr. Solution Architect - Quadient
Clay Hunsaker
Clay Hunsaker
Product Manager - Quadient
Darren Collins
Darren Collins
Product Marketing Manager - Quadient
Dheeren Gorecha
Dheeren Gorecha
Solution Architect - Quadient
Elizabeth Dailing
Elizabeth Dailing
Senior Director of Portfolio Marketing - Quadient
Eric Olsen
Erik Olsen
Senior Director of R&D for CCM Services - Change Healthcare
George Wolbert
George Wolbert
Professional Services Manager - Quadient
Greg Park
Greg Park
Vice President Professional Services and Customer Care - Quadient
Jason Fonner
Jason Fonner
Director of Business Development - HM Document Solutions, a subsidiary of Highmark Health
Jay North
Jay North
Senior Professional Services Consultant - Quadient
Jay Stobie
Jay Stobie
Solution Architect - Quadient
Jeff Bundy
Jeff Bundy
Presales Director, Americas - Quadient
Jenda Knoulich
Jenda Knoulich
Lead Product Manager - Quadient
Joey Coleman
Joey Coleman
Keynote Speaker - Design Symphony
Jonathan Mahan
I.T. Administrator, Enterprise Product Support - NJM Insurance
Laurent Ghio
Laurent Ghio
Product Manager - CJM - Quadient
Lori Bjorklund
Lori Bjorklund
Product Owner, Custom Data Exchange/Formatted Output - Premera Blue Cross
Luis Ramos
Luis Ramos
CIO international - Sura Seguros
Martin Valenta
Martin Valenta
User Experience Researcher - Quadient
Matthew Rozek
Matthew Rozek
Director of Global Client Support - Quadient
Mike Woods
Mike Woods
Client Business Executive - CSG
Mitchell Kocen
Mitchell Kocen
Staff Writer - Geisinger Health Plan
Mustafa Öksüz
Mustafa Öksüz
Head of Sales and Consulting - Trendcommerce Group, AG
Nathan Boyer
Nathan Boyer
Integration Architect - Objectiva
Nick DePrimio
Nick DePrimio
Solution Architect - Quadient
Ondřej Havlíček
Head of UX & Graphics - Quadient
Ram Neelakantan
Ram Neelakantan
Senior Development Management of R&D for CCM Services - Change Healthcare
Rick Gorman
Rick Gorman
Principal Solution Architect - Quadient
Robert Tucker
Robert Tucker
Sr. Solution Architect - Quadient
Roger Portmann
Roger Portmann
Head Digital & Corporate Solutions - Director - Elips Life AG
Ross Kittlety
Ross Kittlety
Head of IT, Head of CCM - Paragon Customer Communications, formerly DST
Scott Draeger
Scott Draeger
MBA M-EDP, VP of Customer Transformation - Quadient
Simone de Ridder
Simone de Ridder
Manager 1:1 Marketing - ING Bank
Stefan Schmid
Stefan Schmid
Head Development and Innovation - Trendcommerce Group, AG
Stephanie Pieruccini
Stephanie Pieruccini
Principal Product Manager - Change Healthcare
Yves Larocque
Yves Larocque
Sr. Solution Architect - Quadient

Agenda