Inspire Days 2019

Inspire Days 2019

September 9 - 11, 2019

Grand Hyatt San Antonio 600 East Market Street San Antonio, TX 78205 United States

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Meet us there

Grand Hyatt San Antonio 600 East Market Street San Antonio, TX 78205 United States

About Inspire Days

Chris Hartigan
Chief Solutions Officer, CXM

We are pleased to invite our partners, customers and future customers to the first ever, 2019 Global Inspire Days User Conference that will bring together solution experts, business and IT leaders from diverse industries for inspiring keynotes, thought leadership strategy discussions and technical breakout sessions.

Whether you are a developer, architect or executive in your organization, you will find some valuable and inspiring content.

Quadient, the award-winning leader in Customer Communications Management (CCM), helps companies deliver meaningful interactions with current and future customers. Quadient supports thousands of clients and partners worldwide in the financial services, insurance, healthcare and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

I look forward to seeing you at the Inspire Days.

Sincerely,


Chris Hartigan

 

Why should you attend?

 


Today's customers are informed and in charge of the experiences they receive. They expect companies to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers expect the brands they do business with to proactively anticipate their needs, and provide self-service options that go far beyond a simple FAQ page. In order to meet these expectations, customer experience professionals must reflect upon the disruption, changes and trends that are affecting businesses today such as:

  • Customer experience is being shaped by omni-channel, mobile, and millennials
  • Customer Intelligence & Analytics
  • Internet of Things is placing much more importance on self-service
  • Augmented Reality is another form of digital disruption

Inspire Days offers technology updates, shared customer experiences and best practices to help you deliver on your key projects, including: improved customer engagement, successful digital transformation, and efficient cross-channel strategy.

 

 

Speakers

Henri Dura
Henri Dura
Chief Executive Officer - Neopost
Christian Hartigan
Christian Hartigan
Chief Customer Experience Management Solutions Officer - Quadient
Avi Greenfield
Avi Greenfield
Senior Director of Product Development - Quadient
Ali Bathews
Head of Correspondence Solutions - British Gas
Alin Mihalcea
Director, National Programming & Development - DATA Communications Management
andi-dominguez
Andi Dominguez
Product Marketing Manager - Quadient
Andrew Stevens
Andrew Stevens
Product Marketing Manager - Quadient
Brian Cox
Brian Cox
Sr. Dir - Software Development & BCS Architecture - RR Donnelley
Brian Phelps
Brian Phelps
Partner and Alliance Manager - Quadient
Cathy-Gates
Cathy Gates, EDP
Senior Technical Trainer - Quadient
Charles Hatch
Charles Hatch
Director, Enterprise Customer Success - Quadient
Chris Theodore
Chris Theodore
Sr. Solution Architect - Quadient
Clay Hunsaker
Clay Hunsaker
Product Manager - Quadient
Darren Collins
Darren Collins
Product Marketing Manager - Quadient
Elizabeth Dailing
Elizabeth Dailing
Senior Director of Portfolio Marketing - Quadient
George Wolbert
George Wolbert
Professional Services Manager - Quadient
Greg Park
Greg Park
Vice President Professional Services and Customer Care - Quadient
Jason Fonner
Jason Fonner
Director of Business Development - HM Document Solutions, a subsidiary of Highmark Health
Jay North
Jay North
Senior Professional Services Consultant - Quadient
Jay Stobie
Jay Stobie
Solution Architect - Quadient
Jenda Knoulich
Jenda Knoulich
Lead Product Manager - Quadient
Joey Coleman
Joey Coleman
Keynote Speaker - Design Symphony
Jonathan Mahan
I.T. Administrator, Enterprise Product Support - NJM Insurance
Laurent Ghio
Laurent Ghio
Product Manager - CJM - Quadient
Lori Bjorklund
Product Owner, Custom Data Exchange/Formatted Output - Premera Blue Cross
Luis Ramos
CIO international - Sura Seguros
Matthew Rozek
Matthew Rozek
Director of Global Client Support - Quadient
Michael Barron
Michael Barron
Senior Product Manager - NCP Solutions l An OSG Company
Mustafa Öksüz
Head of Sales and Consulting - Trendcommerce Group, AG
Nick DePrimio
Nick DePrimio
Solution Architect - Quadient
Roger Portmann
Head Client Solutions Director - Elips Life AG
Ross Kittlety
Ross Kittlety
Head of IT, Head of CCM - Paragon Customer Communications, formerly DST
Scott Draeger
Scott Draeger
MBA M-EDP, VP of Customer Transformation - Quadient
Stefan Schmid
Head Development and Innovation - Trendcommerce Group, AG
Steve Thorpe
Steve Thorpe
Principal Consultant - Quadient
Yves Larocque
Yves Larocque
Sr. Solution Architect - Quadient

Agenda