Inspire Days Americas

Inspire Days Americas

September 19 - 21, 2018

Delight Customers. Be Digital.

Sheraton Boston Hotel - 39 Dalton St Boston, MA, 02199 United States

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Meet us there

Sheraton Boston Hotel - 39 Dalton St Boston, MA, 02199 United States

About Inspire Days

Tamir Sigal
CMO, Quadient

The 2018 Quadient Inspire Days will bring together solution experts, business and IT leaders from diverse industries for inspiring keynotes, thought leadership strategy discussions and technical breakout sessions.

Whether you are a developer, architect or executive in your organization, you will find some valuable and inspiring content.

Quadient, formerly GMC Software and Satori Software, the award-winning leader in Customer Communications Management (CCM), helps companies deliver meaningful interactions with current and future customers. Quadient supports thousands of clients and partners worldwide in the financial services, insurance, healthcare and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

At Inspire Days, we will also unveil the latest release of Inspire: Inspire R12. R12 delivers new capabilities for Quadient customers, taking advantage of disruptive technologies, while enabling our customers to propel their customer communications management forward and deliver a phenomenal CX.

I look forward to seeing you at the Inspire Days.

Sincerely,


Tamir Sigal

 

Why should you attend?

 


Today's customers are informed and in charge of the experiences they receive. They expect companies to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers expect the brands they do business with to proactively anticipate their needs, and provide self-service options that go far beyond a simple FAQ page. In order to meet these expectations, customer experience professionals must reflect upon the disruption, changes and trends that are affecting businesses today such as:

  • Customer experience is being shaped by omni-channel, mobile, and millennials
  • Customer Intelligence & Analytics
  • Internet of Things is placing much more importance on self-service
  • Augmented Reality is another form of digital disruption

Inspire Days offers technology updates, shared customer experiences and best practices to help you deliver on your key projects, including: improved customer engagement, successful digital transformation, and efficient cross-channel strategy.

 

 

Speakers

Aaron Pressley
Aaron Pressley
Senior Solution Architect - Quadient
Aaron Rasset
Aaron Rasset
Sr. Manager, Digital Solutions - Shutterfly
Amie Levy
Amie Levy
Sr. Business Systems Analyst - Pacific Life
Antoine Hermon-Laurens
Antoine Hemon-Laurens
Product Marketing Manager - Quadient
Arianna Valentini
Arianna Valentini
Product Marketing Manager - Quadient
Ashleigh Jenkins
Ashleigh Jenkins
Director, Clinical and Communications Services - BlueCross BlueShield of Tennessee
Bill Green
Bill Green
Vice-President, Enterprise Technology & Document Workflow Solutions - Royal Bank of Canada
Bill Scheid
Bill Scheid
Integration Architect - Objectiva
Bjorn Hildahl
Bjorn Hildahl
Head of Digital Experience Business - Quadient
Brad Turner
Brad Turner
VP of Information Technology/CTO - Allison Payment Systems
Brian Cox
Brian Cox
Sr. IT Director of Application Development - RR Donnelley
Carroll Schiley
Carroll Schiley
Director, Production Technology Applications - IWCO Direct
Cathy-Gates
Cathy Gates, EDP
Senior Technical Trainer - Quadient
Cathy Jellings
Cathy Jellings
Solution Architect - Objectiva
Chris Hartigan
Christian Hartigan
President/GM Americas - Quadient
Corrie Brague
Corrie Brague
Director of Product Marketing Management - Quadient
Darren Collins
Darren Collins
Product Marketing Manager - Quadient
Didier Rouillard
Didier Rouillard
VP Global Service Provider Business - Quadient
Elizabeth Dailing
Elizabeth Dailing
Senior Director of Portfolio Marketing - Quadient
Gina Ferrara
Gina Ferrara
Senior Analyst - Madison Advisors
Greg Park
Greg Park
Vice President Professional Services and Customer Care - Quadient
Henri Dura
Henri Dura
Chief Executive Officer - Quadient
Jack Toepfer
Jack Toepfer
IT Manager - Fidelis Care
James Hendricks
James Hendricks
Team Leader, Business Intelligence - Fidelis Care
Jay North
Jay North
Senior Professional Services Consultant - Quadient
Jeanne Bliss
Jeanne Bliss
President - Customer Bliss
Jenda Knoulich
Jenda Knoulich
Lead Product Manager - Quadient
Jonathan Burns
Jonathan Burns
Principal Software Developer - Liberty Mutual Insurance
Joshua Garrett
Joshua Garrett
Application Developer - EMC Insurance
Kenneth Toy
Kenneth Toy
Solution Architect - Quadient
Mitchell Kocen
Mitchell Kocen
Staff Writer - Geisinger Health Plan
Nathan Boyer
Nathan Boyer
Integration Architect - Objectiva
Robert Tucker
Robert Tucker
Senior Solution Architect - Quadient
Royce Malkowski
Royce Malkowski
Variable Imaging Programming Manager - Quad Graphics
Sarah Stack
Sarah Stack
Solutions Executive - Ricoh
Scott Draeger
Scott Draeger
MBA M-EDP, VP of Customer Transformation - Quadient
Scott Herren
Scott Herren
Application Systems Supervisor - EMC Insurance
Stephen Burow
Stephen Burow
Developer III - Fidelis Care
Steve Rath
Steve Rath
National Sales Director - Ricoh
Steven Johnson
Steven Johnson
Lead Developer - Fidelis Care
Tamir Sigal
Tamir Sigal
Chief Marketing Officer - Quadient
Zbyněk Hodic
Zbyněk Hodic
Chief Technical Officer - Quadient

Agenda

To view the Demonstration Theater Schedule

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